Refund Policy

Last Updated: July 2026

At ZBillz POS, we strive to provide reliable software and excellent customer service. This Refund Policy explains the conditions under which refunds may be granted for subscriptions, licenses, and related services.

1. Subscription Fees

Subscription fees are billed in advance based on the selected plan (monthly, quarterly, or annual). By purchasing a subscription, you agree to the applicable pricing and billing terms.

2. Free Trial Period

If a free trial is offered, customers are encouraged to evaluate the software before purchasing a paid subscription. No charges will apply during the trial period unless otherwise stated.

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate payments or billing errors.
• Accidental purchases reported within 7 days.
• Technical issues that prevent the software from functioning as advertised and cannot be resolved by our support team.
• Unauthorized transactions verified by our billing department.

4. Non-Refundable Services

The following are generally non-refundable:

• Used subscription periods.
• Setup fees and onboarding services.
• Custom development or customization work.
• Training and consulting services.
• Third-party service fees and integrations.
• Renewal payments after the renewal date.

5. Cancellation Policy

You may cancel your subscription at any time through your account or by contacting our support team.

Cancellation will prevent future billing but does not automatically qualify for a refund of previously paid subscription fees.

6. Refund Request Process

To request a refund, please contact our support team and provide:

• Your account or business name.
• Transaction or invoice number.
• Date of purchase.
• Reason for the refund request.

Refund requests must be submitted within 7 days of the original purchase date unless otherwise required by applicable law.

7. Processing Time

Approved refunds are typically processed within 5–10 business days. The actual time required for funds to appear in your account may vary depending on your payment provider or financial institution.

8. Chargebacks

If you believe a charge was made in error, please contact us before initiating a chargeback. Filing an unjustified chargeback may result in account suspension while the matter is investigated.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions regarding this Refund Policy, please contact us:

ZBillz POS
Email: support@zbillz.com
Website: www.zbillz.com